HP DesignJet 500, 510, 800 Series Error Codes

HP DesignJet 500, 510, 800 Series Error Codes
HP DesignJet 500, 510, 800 Series Error Codes

System Error Codes

01:10 Electronics Module failure
01:11 The Electronics Module Cooling Fan badly connected.
01:12 The EEROM is not configured correctly.
01:13 Electronics Module failure
02:10 Carriage failure
02:13 Carriage failure
03:10 Power Supply failure
04:11 LAN Card not detected.
05:10 Warning (Only applicable to HP DesignJet 800 Series) Formatter not detected.
05:11 Formatter not detected.
08:11 Front Panel cannot be detected.
11:11 Trailing Cable badly connected.
11:13 Problem with setting the voltage of the Printheads.
12:11 A short detected in the Carriage Assembly.
21:10 Service Station failure.
21:11 Service Station cannot be detected, or the Service Station is badly adjusted.
22:10 Ink Supply Station failure.
41:10 Paper-Axis Motor failure
41:13 Error in the Paper-Axis Motor Encoder quadrature
42:10 Scan-Axis Motor failure
43:10 Vacuum Fan failure.
43:11 Vacuum Fan not detected
56:10 Drive Roller Encoder Sensor error
56:13 Error in the Drive Roller Encoder Sensor quadrature.
61:04 Firmware Error.
61:05 Error Processing Job. This Error Code only appears in HP DesignJet 800 Series, or in the HP
DesignJet 500 and 510 Series with an HPGL/2 card installed, when processing either a
PostScript or HP-GL/2 file.
64:04 Firmware Error (USB Port)
71:04 Problem allocating Memory. This Error Code only appears in HP DesignJet 800 Series, or in
the HP DesignJet 500 and 510 Series with an HP-GL/2 card installed.
71:06 Out of Memory problem
72:04 Problem in the Scan-Axis (Firmware Error)
73:04 Servo Error
79:04 Firmware Error.
81:01 Paper-Axis shutdown.
81:11 Paper-Axis shutdown (during the Paper Advance test)
85:10 Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of
the Encoder Disk.
86:01 Carriage-Axis shutdown.
86:11 Carriage-Axis shutdown (during the Carriage Movement test)
86:13 Carriage-Axis shutdown (Firmware Error)
87:13 Unable to read the Carriage Encoder Sensor.
93:10 Ink System startup failed

Common Parts

Carriage Belt and Pulley 24” C7769-60182
Carriage Belt and Pully 42” C7770 – 60014
Service station C7769-60374
Printhead Yellow C4813A or HP11
Printhead Magenta C4812A or HP11
Printhead Cyan C4811A or HP11
Printhead Black C4810A or HP11
Cutter C7769 – 60390
Trailing cable 24” C7769-60305 / C7769-60295
Trailing Cable 42” C7770 – 60274
Power supply unit C7769 – 60387
Printhead Carriage C7769-60151 & C7769-60272

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